Terms Of Use
NaxerTech guarantees to the Customer that the Products purchased will be free from defects for a period of 12 months from delivery unless otherwise stated on the order confirmation. Should the Products be defective within this period, NaxerTech will repair or replace them within a reasonable time using components or replacements that are new, or equivalent to new.
In the case of Products rented from NaxerTech this guarantee will continue for the duration of the Product rental. NaxerTech does not warrant that the Products are fit for any particular purpose, nor that that the Services will be without disruption, nor that any reports, data or information provided as part of the Services will be free from errors, omissions, inaccuracies or nonconformities, and NaxerTech shall have no liability or obligation to the Customer in this respect except as provided hereunder. NaxerTech makes no warranty for the security or integrity of any connection or transmission used in the provision of the Services. NaxerTech shall not be liable for and provides no warranty for any damage caused by the Customer or his representative or any unauthorised 3rd party through incorrect installation, use, modification or repair of the Products, nor for any accident
Warranty
- All hardware devices delivered by NaxerTech are under warranty for 12 months and are limited to manufacturing faults only.
- Any fault occurred in hardware due to misuse or accidents will be dealt with separate invoices and are not covered under warranty.
- NaxerTech will not be responsible for system malfunction if any occurs during the operation, but it will resolve the issue on priority to facilitate the customer.
- NaxerTech cannot be held responsible in case of snatching, lifting, or theft of the vehicle and is not bound to provide any additional services in this regard; however, it will facilitate customers by providing every possible information that is available in the system.
- Problems occurred in hardware due to electrical shock are not covered under warranty.
- Any uninstallation and vehicle shifting will be charged with a separate invoice.
- Tampering of seal will void the warranty.
- Accessories are not covered under warranty.
Privacy Policy
NaxerTech Pvt. Ltd. (“NaxerTech”) is committed to protecting the privacy and confidentiality of customer information. This Privacy Policy explains what information we collect, how we use it, and the measures we take to safeguard your data.
1. Information We Collect
We may collect the following types of information:
- Customer Information: Name, company name, contact number, email address, billing details, and registered Primary Contact.
- Vehicle & Tracking Data: GPS location, vehicle registration details, trip history, speed, ignition status, geofence events, alerts, and device status.
- Optional Sensor Data: Driver ID, fuel level, temperature readings, and other IoT sensor data where supported by the installed tracking device.
- Website Usage Data: IP address, browser type, device information, cookies, and website usage statistics to improve our services.
2. How We Use Your Information
NaxerTech uses collected information to:
- Provide and maintain vehicle tracking and fleet management services.
- Generate tracking reports, alerts, and notifications.
- Provide customer support and technical assistance.
- Improve our products and services.
- Process payments and manage customer accounts.
- Comply with applicable legal and regulatory requirements.
3. Sharing and Disclosure
NaxerTech does not sell, rent, or trade customer information. Customer information is shared only:
- With the customer’s authorized representatives.
- Where required by law or competent regulatory authorities.
- With trusted service providers who support our operations under confidentiality obligations.
Before disclosing any vehicle or account information, NaxerTech verifies the customer’s identity using the registered Security PIN Code or confirms that the requester is the registered Primary Contact for the account.
4. Data Security
We implement appropriate technical and organizational measures to protect customer information, including:
- Role-Based Access Control (RBAC)
- Secure user authentication
- System monitoring and activity logging
- Network and server security controls
- Restricted access to authorized personnel only
5. Data Retention
Customer information is retained only for as long as necessary to provide our services, meet contractual obligations, and comply with applicable legal and regulatory requirements. Data is securely deleted or archived when no longer required.
6. Your Rights
You may request to:
- Access or update your personal information.
- Correct inaccurate information.
- Request information about how your data is processed.
Requests may require identity verification before processing.
7. Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and remember user preferences. You may disable cookies through your browser settings; however, some website features may not function properly.
8. Third-Party Links
Our website may contain links to third-party websites. NaxerTech is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites.
9. Changes to this Policy
NaxerTech may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date. Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
NaxerTech Pvt. Ltd.
Website: www.naxertech.com
Email: info@naxertech.com
Customer Support: Available 24/7 through our Customer Support Centre.